The online help system: does it help it help or hinder information technology professionals who provide desktop support?
Public Deposited- Last Modified
- February 28, 2019
- Creator
-
Middleton, Michael A.
- Affiliation: School of Information and Library Science
- Abstract
- This study examines the effectiveness of an online help system. Specifically, how it affects the reporting frequency of technical support calls. In an effort to lighten the load of those who provide technical support, many companies are implementing online help systems. A combination of data collection and evaluation, survey responses, and user interface design strategies were used in this study. Also, communication theory and human-computer interaction was examined in an attempt to try and provide potential answers in bridging the communication gap between consultants and end users.
- Date of publication
- December 1999
- Subject
- DOI
- Resource type
- Rights statement
- In Copyright
- Advisor
- Newby, Gregory B.
- Degree granting institution
- University of North Carolina at Chapel Hill
- Language
- Extent
- 35 p.
- Access right
- Open access
- Date uploaded
- December 10, 2010
Relations
- Parents:
This work has no parents.
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