Knowledge Management (KM) Requires Records Management: The Role of Retention Schedules in Businesses with KM Programs

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Last Modified
  • May 7, 2019
Creator
  • Anderson, Daniel
    • Affiliation: School of Information and Library Science
Abstract
  • Knowledge management (KM) is revolutionizing the ways business and public institutions preserve institutional memory and knowledge sharing. Companies found KM important for competitive advantage in the marketplace, because it provides a way to reflect on “lessons learned” from previous projects and programs. Information professionals (IPs) provide services to their clients by describing and locating needed information. New technologies and institutional needs have created a divide between the traditional IPs (librarians, records managers, and archivists) and KM positions (knowledge managers and information managers). Questions regarding whether librarians have the appropriate knowledge, skills, and abilities (KSAs) to handle the new era in IT presume an archaic, information-preserving heritage. The archival artifacts are not physical manifestations but continuously changing collections of bits and formats. It would seem KM and records in knowledge management systems (KMS)s require an IP with the technical skills and educational background to handle the new demands.
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Advisor
  • Vargha, Rebecca
Degree
  • Master of Science in Library Science
Academic concentration
  • Library and Information Science
Degree granting institution
  • University of North Carolina at Chapel Hill
Graduation year
  • 2019
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  • df0be75e-600c-42eb-932e-b5ee8b376860

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