Signage and Librarian Perceptions: Assessing the Reference Service Point Public Deposited

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  • February 28, 2019
  • Harden, Melisa
    • Affiliation: School of Information and Library Science
  • This study examines the perceived function of a reference desk and actual usage by patrons. Interviews were conducted with employees of the Undergraduate Library at UNC-Chapel Hill to determine their perceptions of the primary intended function of the reference desk. The majority of interviewees said research-related services were the primary intended function of the desk. The reference desk was relabeled as the "Research Desk" for the Fall 2012 semester to test whether signage increased the percentage of research questions. Reference statistics were then compared to those from the Fall 2011 semester. The percentage of questions asked that were research questions dropped from Fall 2011 to Fall 2012. Though the desk is busy, research questions are the smallest percentage of questions asked at the reference desk, differing from librarian perceptions of its primary intended function. Results show that signage alone does not increase percentage of research questions asked at the desk.
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  • In Copyright
  • Pomerantz, Jeffrey
  • Master of Science in Library Science
Degree granting institution
  • University of North Carolina at Chapel Hill
  • 30 p.
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  • bd23ac49-39c2-4074-bd65-04835cb7e9d6

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