User Preferences for Email Tasks on Different Platforms

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Last Modified
  • July 6, 2022
Creator
  • Pandya, Ketan
    • School of Information and Library Science
Abstract
  • The purpose of this study was to examine what tasks users prefer to perform using web-based desktop email versus mobile app email and understand those preferences. Through in-depth questionnaires, a mixed-methods exploratory study asked users about their experiences using web and mobile app email and under what circumstances they might choose to use one over another. User perceptions of task difficulty on different devices were collected using scale questions with these perceptions informed by open-ended free response questions that asked users what device they preferred and why. The findings indicated that users still prefer computers in almost every instance when given a choice, and the responses were used to generate insight into why this is the case.
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  • In Copyright
Advisor
  • Capra, Robert
    • School of Information and Library Science
Degree
  • Master of Science in Information Science
Graduation year
  • 2022
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