Failure to Search: A Look at Searching as Related to User Emotion, Search Skill, and Confidence

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Last Modified
  • February 28, 2019
Creator
  • Burch, Ryan
    • Affiliation: School of Information and Library Science
Abstract
  • This study describes a survey of participants on Amazon Mechanical Turk as they attempted to complete tasks and their thoughts as related to them. The tasks were designed to be nearly impossible for the participant to complete and were designed to test user frustration when not being able to find relevant information on a topic. Perceived participant emotion, search skill, and knowledge of the topic was determined through the use of two questionnaires which were administered before and after the task was completed.
Date of publication
Subject
DOI
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Rights statement
  • In Copyright
Advisor
  • Arguello, Jaime
Degree
  • Master of Science in Information Science
Degree granting institution
  • University of North Carolina at Chapel Hill
Extent
  • 97
Deposit record
  • a8ff8c89-c76b-4462-8a01-be8c6d04336a

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