A Framework for Analyzing Electronic Communication: Bales' Interaction Process Categories and a Community of Practice Public Deposited

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Last Modified
  • February 28, 2019
Creator
  • Choi, Junghee
    • Affiliation: School of Information and Library Science
Abstract
  • This paper describes and evaluates a tool developed to analyze communication interaction of Newslib LISTSERV using Bales' Interaction Process Category. In this study, Microsoft ACCESS was used for managing data and SAS Enterprise Guide was used for performing the statistical analysis and representing their results. The purpose of analyzing Newslib LISTSERV is to determine if there is evidence that this LISTSERV helps to create and reinforce a "community of practice" among the special librarians who work in a variety of News organizations. The results show that this group behaves as a community of practice by interchanging information or knowledge actively in their domains. The ACCESS relational database system is suitable for this study to organize and manipulate data because the relationship between entities needs to be modeled. The SAS Enterprise Guide is very useful to perform statistical analysis and represent results with new features such as the GUI interface and automatic output delivery system.
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  • In Copyright
Advisor
  • Barreau, Deborah
Degree granting institution
  • University of North Carolina at Chapel Hill
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  • 47 p.
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  • Open access
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