Perceptions of a pharmacist in an ambulatory care setting Public Deposited

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  • February 22, 2019
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  • McQuade, Brianna
    • Affiliation: Eshelman School of Pharmacy
  • Kelly, Kim
    • Other Affiliation: WakeMed Health and Hospitals, Raleigh, North Carolina
Abstract
  • Purpose: In the Patient Centered Medical Home Model, pharmacists have been shown to improve patient outcomes in a variety of clinical aspects, including medication therapy management, diabetes and COPD/asthma control, and diet and exercise consultations, to name a few. The patient perception of these pharmacist services is currently unknown. This project was designed to ascertain the patient perceived benefits of a pharmacist consultation in a primary care setting. Methods: This Institutional Review Board approved project consists of administering a survey after a pharmacist encounter. Pharmacists saw patients in three primary care settings following the patient's primary care provider appointment. Afterwards, the principal investigator interviewed the patient with a 12 question survey questionnaire. Sample questions are: Did the pharmacist answer all your questions? Do you understand your medications better than you did before the consultation? How comfortable did you feel with the pharmacist: very comfortable, somewhat comfortable, not very comfortable, or not at all comfortable? Results: All 16 patients reported they had all their questions answered and that the pharmacist used language that was easy to relate to and understand in regards to their disease state. The majority of patients (77%) understood their medications better than they did before the consultation; in addition, 93% understood their treatment goals better than they did before the consultation. Conclusion: Responses indicated the majority of patients benefited from the knowledge of the pharmacist that they may not have gotten in another setting and that the one-on-one time enhanced the understanding of medications and disease states
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