The Belk Boutique: An Evaluation from the Patient Perspective

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Last Modified
  • June 18, 2020
Creator
  • Lohrei, Kaity
    • Affiliation: Gillings School of Global Public Health, Department of Health Policy and Management
Abstract
  • Cancer patients from all over the world come to receive comprehensive treatment at the Duke Cancer Center (DCC). The 267,000-square-foot center includes disease-specific clinic areas, an on-site pharmacy specializing in serving cancer patients, spacious and comfortable infusion rooms, a Patient Education Resource Center, and a family garden and café for patients and their caregivers to relax between appointments. The Cancer Center also offers a large variety of psychosocial services to patients through the Duke Cancer Patient Support Program (DCPSP). Created in 1987, the DCPSP focuses on “treating the whole person,” rather than just the disease through support services such as group and individual therapy, support groups, oncology recreation therapy, educational workshops, and guided meditation. These professional support services are accessible to all cancer patients and their families at no cost, through all stages of illness or wellness. The DCPSP also offers resources to help patients cope with body image and functioning issues. The Belk Boutique, located on the first level of the DCC, offers skincare products, wigs, scarves and other head coverings, professional salon services, self-­‐image counseling, and volunteer support. However, only a small percentage of adult cancer patients at the DCC utilize the products and services available at the Belk Boutique. To increase its use and benefit to patients, the DCPSP staff requested an evaluation of patient satisfaction with the products, services, and staff and volunteers of the Belk Boutique, as well as an assessment of patient experiences in the boutique. Evaluation Questions: 1. How do patients who have visited the Belk Boutique perceive its current operation including the service provided by staff and volunteers and the suitability, quality, affordability, and accessibility of current products and services offered? 4 2. What types of products and services do adult cancer patients at the DCC want to help them cope with body image and functioning issues? 3. How do patients rate and describe their experiences at the Belk Boutique? 4. How have the products and services provided at the Belk Boutique affected patients overall, with particular attention to body image and functioning? 5. Why do only a small percentage of patients visit the Belk Boutique?
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  • In Copyright
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  • Funding: None
Advisor
  • Weinberger, Morris
Degree
  • Bachelor of Science in Public Health
Honors level
  • Highest Honors
Degree granting institution
  • University of North Carolina at Chapel Hill
Graduation year
  • 2015
Language
  • English
Extent
  • 39

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