An Investigation of How Intranets Support User Tasks
Public Deposited- Last Modified
- February 28, 2019
- Creator
-
Wilkie, Kelly J.
- Affiliation: School of Information and Library Science
- Abstract
- This case study describes how the appearance, content, and organization of an Intranet can impact the user's work process. Information about how users find resources and complete work tasks via Intranets was gathered through qualitative interviews and observations with twelve employees in various roles of a real estate company in Raleigh, North Carolina. The study viewed users as active participants who could provide valuable insight into how Intranets should be structured to best support user needs. The study revealed characteristics of Intranets that support users such as organization, content, and visual appearance. The true effectiveness of the Intranet actually depended on the willingness of the user to take advantage of the resources. If users find the information on the Intranet valuable, they are more likely to implement the task into their daily work routines.
- Date of publication
- April 2005
- Subject
- DOI
- Resource type
- Rights statement
- In Copyright
- Advisor
- Barreau, Deborah
- Degree granting institution
- University of North Carolina at Chapel Hill
- Language
- Extent
- 41 p.
- Access right
- Open access
- Date uploaded
- December 10, 2010
Relations
- Parents:
This work has no parents.
Items
| Thumbnail | Title | Date Uploaded | Visibility | Actions |
|---|---|---|---|---|
|
|
An Investigation of How Intranets Support User Tasks | 2019-05-13 | Public | Download |