Analysis of open-ended question responses reporting user satisfaction with library services using an interactive visualization tool
Public Deposited- Last Modified
- February 28, 2019
- Creator
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Pulley, Meredith L.
- Affiliation: School of Information and Library Science
- Abstract
- This paper discusses the major results and conclusions derived from the open-ended questions analysis, which was part of a 28 questions survey (25 close-ended questions, 3 open-ended questions) on academic scientist's information seeking behavior (ISB) and information use (IU) conducted at the University of North Carolina-Chapel Hill (UNC-CH) during the Spring of 2005. The university's academic scientists were asked to provide written responses expressing their perceptions about UNC-CH library and information services. The three open-ended questions were: (1) what are the positive aspects of service, (2) what are the shortcomings, and (3) what is one wish for future services (Hemminger, 2007). Nine-hundred sixty-nine (969) participants completed the survey. The participant comments were used to create a coding/classification schema of library services. Interactive Comment in Schema (ICIS), an interactive, web-based visualization tool, was created for displaying, analyzing, and sharing participant feedback among the university's librarians.
- Date of publication
- April 2007
- Subject
- DOI
- Resource type
- Rights statement
- In Copyright
- Advisor
- Hemminger, Bradley M.
- Degree granting institution
- University of North Carolina at Chapel Hill
- Language
- Extent
- 45 p.
- Access right
- Open access
- Date uploaded
- December 10, 2010
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