A Usability Study of the CarolinaGo Mobile Application

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Last Modified
  • February 28, 2019
Creator
  • Leak, Councill
    • Affiliation: School of Information and Library Science
Abstract
  • We are taught that user feedback should be collected and utilized throughout the system’s development lifecycle of any application, however, this is not always done in practice. This was the case for UNC’s official mobile application CarolinaGo. As project manager of CarolinaGo, I am not aware of any previous such internal attempts to have users evaluate the application. I decided this would be an excellent opportunity to apply my knowledge of usability studies with the goal of producing actionable recommendations for the improvement of the app. I recruited ten students as participants to complete this task-based think-aloud usability study which also included a System’s Usability Scale questionnaire and a post-task interview. After analysis of their likes, dislikes, errors, frustrations, and suggestions I have come up with several recommendations that I think would greatly increase the usability and utility of the application.
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Rights statement
  • In Copyright
Advisor
  • Haas, Stephanie W.
Degree
  • Master of Science in Information Science
Academic concentration
  • Library and Information Science
Degree granting institution
  • University of North Carolina at Chapel Hill
Graduation year
  • 2018
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Deposit record
  • 718321df-b9dd-4d96-9696-fff03ecd1659

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