Collections > Master's Papers > School of Information and Library Science > One-On-One: Learning the Art of Research Consultations

Research consultations are meetings between a patron and a librarian during which the librarian attempts to assist the patron with their information or research need. Many academic libraries have implemented research consultation services as part of the suite of reference services that their libraries offer. Outside of the reference interview model created for the traditional reference desk setting, no model has been put forth to provide guidance to librarians attempting to learn how to perform a research consultation, which can differ significantly from traditional reference desk interactions because of their intensive and personal nature. The ultimate goal of this study is to investigate how the librarians who provide research consultations learned their craft both in terms of their ability to conduct the more technical aspects of a research consultation and their ability to manage the affective elements of the research consultation.